Customer Service

We hope you love shopping with Ledrise. Here are our delivery and returns policies to help make sure we meet your expectations. If you have further questions do not hesitate to Contact Us.

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates. We ship all over the world, with the delivery rates as below.

Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (GMT). Orders you place with Ledrise late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with international shipping if we try unsuccessfully to deliver your order more than once. 

Shipping and Delivery Summary:

 

ORDER TOTAL *

DHL PARCEL (from Germany)
Europe: 5—8 days, World: 7-21 days **
UPS EXPRESS
Europe: 2—5 days, World: 3-8 days  **
Up to €100 from €19.99 from €89.99
Up to €200 from €9.99 from €99.99
€200.01—500.00 from €0.00 from €159.99
€500.01—1000.00 Free from €179.99
Over €1000.00 Free from €219.99

Shipping and Delivery Rates with DHL Parcel (from Germany), per country:

 
Country Shipping cost (order value <100€) Shipping cost
(order value 100-199€)
Shipping cost
(order value >200€)
Shipping cost
(order value >500€)
 Australia 39.99 € 35.99 € 30.99 € FREE
 Austria 19.99 € 9.99 € FREE FREE
 Belarus 39.99 € 35.99 € 30.99 € FREE
 Belgium 19.99 € 9.99 € FREE FREE
 Brazil 39.99 € 35.99 € 30.99 € FREE
 Bulgaria 19.99 € 9.99 € FREE FREE
 Canada 39.99 € 35.99 € 30.99 € FREE
 Chile 39.99 € 35.99 € 30.99 € FREE
 China 39.99 € 35.99 € 30.99 € FREE
 Croatia 19.99 € 9.99 € FREE FREE
 Cyprus 19.99 € 9.99 € FREE FREE
 Czechia 19.99 € 9.99 € FREE FREE
 Denmark 19.99 € 9.99 € FREE FREE
 Estonia 19.99 € 9.99 € FREE FREE
 Finland 19.99 € 9.99 € FREE FREE
 France 19.99 € 9.99 € FREE FREE
 Greece 19.99 € 9.99 € FREE FREE
 Hong Kong 39.99 € 35.99 € 30.99 € FREE
 Hungary 19.99 € 9.99 € FREE FREE
 Iceland 39.99 € 35.99 € 30.99 € FREE
 India 39.99 € 35.99 € 30.99 € FREE
 Ireland 19.99 € 9.99 € FREE FREE
 Israel 39.99 € 35.99 € 30.99 € FREE
 Italy 19.99 € 9.99 € FREE FREE
 Japan 39.99 € 35.99 € 30.99 € FREE
 Korea (the Republic of) 39.99 € 35.99 € 30.99 € FREE
 Latvia 19.99 € 9.99 € FREE FREE
 Lithuania 19.99 € 9.99 € FREE FREE
 Malaysia 39.99 € 35.99 € 30.99 € FREE
 Malta 19.99 € 9.99 € FREE FREE
 Mexico 39.99 € 35.99 € 30.99 € FREE
 Netherlands 19.99 € 9.99 € FREE FREE
 New Zealand 39.99 € 35.99 € 30.99 € FREE
 Norway 19.99 € 19.99 € FREE FREE
 Philippines 39.99 € 35.99 € 30.99 € FREE
 Poland 19.99 € 9.99 € FREE FREE
 Portugal 19.99 € 9.99 € FREE FREE
 Qatar 39.99 € 35.99 € 30.99 € FREE
 Romania (via Zexstar) 19.99 € 9.99 € FREE FREE
 Russian Federation 39.99 € 35.99 € 30.99 € FREE
 Saudi Arabia 39.99 € 35.99 € 30.99 € FREE
 Singapore 39.99 € 35.99 € 30.99 € FREE
 Slovakia 19.99 € 9.99 € FREE FREE
 Slovenia 19.99 € 9.99 € FREE FREE
 Spain 19.99 € 9.99 € FREE FREE
 Sri Lanka 39.99 € 35.99 € 30.99 € FREE
 Sweden 19.99 € 9.99 € FREE FREE
 Switzerland 39.99 € 19.99 € FREE FREE
 Taiwan 39.99 € 35.99 € 30.99 € FREE
 Thailand 39.99 € 35.99 € 30.99 € FREE
 Turkey 39.99 € 35.99 € 30.99 € FREE
 Ukraine 39.99 € 35.99 € 30.99 € FREE
 United Arab Emirates 39.99 € 35.99 € 30.99 € FREE
 United Kingdom 29.99 € 29.99 € FREE FREE
 United States of America 39.99 € 35.99 € 30.99 € FREE
 Uruguay 39.99 € 35.99 € 30.99 € FREE
 Viet Nam 39.99 € 35.99 € 30.99 € FREE
Rest of the world 49.99 € 35.99 € 35.99 € 30.99 €

*after processing if ordered by 12:00 noon GMT. Only for products available in stock

**delivery costs only valid for orders made via our online-shop. For orders via email/chat actual shipping costs per parcel shall be calculated based on the products purchased

Shipping and Delivery of Nichia LEDs

Upon placing your order of Nichia LEDs our customer service staff will give you the possibility  of the fine selection of your delivery of LEDs. Our online shop already offers color temperature and CRI selection. After placing your order, the fine selection can further include: center bin, MacAdam ellipse, luminous flux rank and color rank. After this process is complete the delivery time can range from a few days to 6 weeks. For fast delivery we regularly carry a stock of over 2000 variations of LEDs from Nichia, with total stock amounting in several million pieces.

 Your advantage of choosing Ledrise as your Nichia supplier:

  • Large inventory: Make-and-hold orders and high availability of all Nichia products
  • Conditions as if you were directly ordering from Nichia, even for large quantities
  • Leave the work to us: We find the ideal products for you and send you data sheets and samples
  • We have been LED specialists for over twelve years
  • We have an in-house high-tech measuring laboratory and our own development and production
  • Over 2000 LED products immediately available in our standard range
Delivery costs for orders of Nichia LEDs are the same as detailed above. The total service time of your order depends of the delivery method, with the transit times of 2-8 days for Standard Delivery and 2-4 days for Priority delivery.

Returns and Replacements

We want you to be completely happy with your Ledrise order. If for any reason you are not satisfied, we will gladly accept your timely return purchased products, based on the below conditions and details.

  • If you are a private customer you may return any item purchased from LedRise.com, within 45 days from the shipping date. We are happy to extend this offer to company customers for orders of maximum 500€.
  • Return delivery costs may be deducted from your refund depending on the reason for return, up to a maximum of 50€.
  • If you want to return an items please send us an e-mail at [email protected], please provide the following information: Client name, invoice number, and whether the packaging has been opened or is sealed.
  • After you receive our approval via e-mail all you need to do is pack the item and ship it to one of our return addresses: Germany (Haigerlocher Str. 42, 72379 Hechingen) or Romania (Theodor Sperantia 123, Bucharest 030933)
  • Please do not use expensive shipping methods unless it is really necessary.
  • All returns must be 100% complete and, in the case of function items, in the best possible condition, contain all original boxes and packing material, have original codes on the manufacturers boxes, contain all blank warranty cards, accessories and documentation provided by the manufacturer. Incomplete returns may be returned to sender or subject to a minimum 20% restocking fee.
  • Refunds need up to 4 weeks for processing. 
 No fees for returns of products with the value of less than 500€. A 20% restocking fee will be applied to all returns from private customers which have a value of more than 500€. No refunds after 45 days. 

 

Non Returnable Products

Please note the following products cannot be returned:

  • Discontinued items
  • Custom built items
  • Units in an unsuitable resale condition
  • Batteries
  • Closeout, remanufactured and refurbished products

 

Cancellation of orders not shipped yet 

You can get a full refund if we do not ship (dispatch) your within 14 working days from the date you made payment, if your order contains only products that we have in stock. Refunds need 4 weeks for processing. 

If you order contains products that we do not have in stock and need to be ordered from the manufacturer, you can get a full refund if we do not ship your order within 21 working days from estimated arrival date of the out of stock products.

For sample orders with Nichia LEDs, you can get a refund if we do not ship your order within 30 working days from estimated arrival date of the sample products.

 

Important information

  • If there are products which we cannot deliver in time, we will send you a delivery time update via e-mail within 7 working days.
  • For a missed delivery from Germany (you refuse the parcel, are not found at the delivery address or the shipping address is wrong) you will be charged with 30€.
  • While we do our best to process and ship your orders in the shortest time possible, delays of a few days can occur. If you wish to receive your order as soon as possible please choose Express Delivery methods, as shown at the shopping cart.
  • To inquire about the delivery time of a product/order please write us at [email protected]

 

Refund method and charges

We will issue your refund based on the payment method you used. In case of bank transfer or credit card refunds Ledrise.com will not cover any transfer charges as those requested by your bank for money transactions.

 

Order validity

An order is not binding upon Ledrise.com until it is accepted; Ledrise.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment

 

Losses from delays

Ledrise.com will advise its customer of estimated shipping dates, but Ledrise.com will, under no circumstances, be responsible for any costs and associated caused by delays in delivery.

 

Information about order status

Ledrise.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your address used to create your Ledrise.com account. You may also see your order status and other live updates by logging in to your account on our Web site.