All products purchased have a FREE warranty included in the price. The warranty varies for each product, from 1 to 5 years and it is specified at product details. Warranty is offered according to European Union Law and includes:
*only if the cause of the malfunction is based on product design or its quality.
What to do if you have a warranty claim:
Send us an e-mail at [email protected] and tell us the problem with the product(s). Kindly provide us with proofs below:
You shall return the product/products after receiving our approval and instructions regarding the return process.
Before making a warranty claim you have to consider:
LED and LED products can malfunction also from external reasons like: installation, wiring, forward voltage or current, power supply or environmental conditions (temperature, humidity).
The following guidelines must be respected when using or installing a LED or LED product:
If you think that any of the conditions above are not clear or difficult to respect please contact us before installation or purchase. If the product is damaged because they are not respected we will offer our assistance in diagnosing or fixing the problem but we will not replace the product on warranty.
According to EU Law all products also have a manufacturer warranty in your own country. You may also choose to resolve a warranty issue there. We will be happy to assist you in this process.
Please refer to the manufacturer or publisher's website or contact them for further assistance.
Generally, products re-sold by Ledrise.com are subject to the manufacturers' warranty that may change based on their requirements.