Custom LED Module Order Terms & Conditions
When your order is confirmed, we will manufacture the custom LED strip or module at our factory in Germany, based on the specifications you provided. Payment is required for order confirmation. Orders with successful online payments are considered confirmed.
Here’s how the timeline looks once we confirm your order:
- Design validation: we will check your order details and additionally supplied information (uploaded file), within 5 working days.
- Design Draft: You'll see the first drawing of your custom LED strip or module within 2 weeks.
- Datasheet: After the drawing gets your approval, we'll create for you the custom LED strip datasheet, within 2–4 weeks.
- Samples: You may request to receive samples, when you order or receive the datasheet. This option has an extra cost and adds to the total delivery time of your order. Details will be provided at the time we receive your request.
- Mass Production: Once you approve the datasheet and/or samples, we'll start the full production, which will take 6–10 weeks.
With us, your investment in custom LED technology is transparent, with clear steps and predictable timelines.
Custom order changes, cancelation, refunds, returns:
1. Changes to the specifications of the module can be made during the Design Draft process. These changes can be caused by incorrect data supplied to the online order system, such as technical specifications that are impossible to produce or wrong data.
For LED modules with custom dimensions, the decimal separator is the dot (.)
Changes that lead to additional costs will result in the recalculation of the order value.
2. The custom LED module order can be canceled:
- Within 5 working days for a 5% cancelation fee
- After receiving the design draft for a 15% cancelation fee
- After receiving the datasheet for a 25% cancelation fee
- After receiving the samples for a 25% cancelation fee + samples cost.
Once the datasheet and/or samples are approved, and mass production is initiated, the order cannot be canceled. Custom-made LED products cannot be returned. We reserve the right to cancel orders at any time, up to the point of delivery. Orders canceled by our decision will be refunded in full. We will not be responsible for any costs or associated damages caused by order cancelation or delays in delivery.
Custom LED Module warranty:
We provide a 5-year warranty for all custom LED modules, based on our standard warranty terms.
The operating temperature is a crucial facture in LED module lifetime. The maximum operation temperature (TC) will be specified in the design stage and written on the product and datasheet. It is important that you use thermal management to prevent exceeding of the maximum value. If it is not possible, you have to inform us during the design stage.
Shipping Methods and Cost:
We also accept shipping via your express account with DHL, TNT, UPS or FedEx. After we receive your order please contact us via email with this choice.
For bulky parcels with custom LED products and accessories, the standard shipping costs added via the online order process might not fully cover the safe and timely delivery of your order. If we discover, before shipping your order, that the shipping cost is greater than already paid or what we can cover for free shipping, we may ask you to cover the extra cost. In case of orders the orders free shipping, the maximum ship cost covered by us is 40€.
Custom LED Module certifications:
Built in Germany, the custom LED modules have the following certifications:
On demand, other certifications ca be provided (for a price):